Winning at Change

Terms & Conditions

Last updated: 19 July 2026

1. Introduction

These Terms and Conditions govern your use of the Winning at Change (Pty) Ltd website at https://winningatchange.com and the purchase of any products or services offered through it. By accessing this website or completing a purchase, you agree to be bound by these terms. Please read them carefully before proceeding.

Winning at Change (Pty) Ltd is a registered South African company providing change management consulting, training, certification, and digital learning products.

2. Accreditation & Qualifications

Winning at Change (Pty) Ltd and its principal consultant, Lowen Smith, hold the following professional accreditations and certifications relevant to the services and training programmes offered on this website:

  • Prosci® / ADKAR® certified change practitioner
  • HCMBoK® (Human Change Management Body of Knowledge) certified
  • Licensed HCMBoK® Trainer — authorised to deliver and certify participants in HCMBoK® programmes (licensed since 2016)
  • HCMBoK® Accredited Training Centre — Winning at Change is an officially accredited HCMBoK® training centre, authorised to deliver HCMBoK® certification programmes
  • SAFe® (Scaled Agile Framework) certified
  • Disciplined Agile certified
  • B.Sc., University of Natal

The AFRICA Change Framework is the proprietary intellectual property of Winning at Change (Pty) Ltd, developed over 20+ years of applied change management practice across South Africa and the African continent.

3. Products and Services

We offer the following categories of products and services:

  • Digital products — eBooks, PDF toolkits, diagnostic instruments, templates, and reports delivered electronically after purchase.
  • Consulting services — strategic advisory, culture transformation, change readiness assessments, and stakeholder engagement engagements delivered in person or virtually.
  • Training and certification programmes — public and corporate workshops, practitioner certification pathways, and executive development sessions.

All prices are displayed in South African Rand (ZAR) and are inclusive of VAT where applicable. Prices are subject to change without notice; the price at the time of purchase is binding.

4. Payment

Payments are processed securely through PayFast, a South African payment gateway. We accept all major credit and debit cards, EFT, and other payment methods offered by PayFast at the time of checkout.

Your payment details are transmitted directly to PayFast and are never stored on our servers. PayFast is PCI-DSS compliant. By completing a purchase you agree to PayFast's terms of service available at www.payfast.io/legal.

A payment confirmation email will be sent to the email address provided at checkout. Please retain this as proof of purchase.

5. Delivery Policy

Digital Products

Digital products (eBooks, PDF toolkits, templates, reports, and diagnostic instruments) are delivered electronically:

  • Instant delivery — where a download link is shown on the payment success page immediately after your payment is confirmed.
  • Email delivery — a download link is also sent to your registered email address within 24 hours of payment confirmation.

If you have not received your download link within 24 hours, please check your spam or junk folder, then contact us at [email protected].

Digital products are licensed for personal or single-organisation use only. Redistribution, resale, or sharing of files is not permitted without prior written consent.

Consulting and Training Services

Consulting engagements and training programmes are delivered according to a scope of work and schedule agreed in writing between Winning at Change (Pty) Ltd and the client prior to commencement. Delivery timelines, formats (in-person or virtual), and deliverables are specified in the relevant proposal or service agreement.

6. Refund Policy

Digital Products

Due to the instant-access nature of digital products, we generally do not offer refunds once a download link has been accessed or the file has been downloaded. However, we will issue a full refund in the following circumstances:

  • The file is corrupted, incomplete, or technically inaccessible and we are unable to provide a working replacement within 5 business days.
  • You were charged more than once for the same product due to a technical error.
  • The product purchased is materially different from its description on the website.

Refund requests must be submitted within 7 days of the purchase date by emailing [email protected] with your order reference number and a description of the issue.

Consulting and Training Services

Refunds for consulting and training services are governed by the terms set out in the relevant proposal or service agreement. Where no specific terms are agreed, the following apply:

  • Deposits paid to secure a consulting engagement or training date are non-refundable unless Winning at Change (Pty) Ltd cancels the engagement.
  • Full payment made in advance for a training programme is refundable (less a 10% administration fee) if cancellation is received in writing at least 10 business days before the programme start date.
  • No refund is payable for cancellations received fewer than 10 business days before the programme start date; however, a substitute delegate may attend in your place.

7. Cancellation Policy

Digital Product Orders

Once a digital product order has been placed and payment confirmed, the order cannot be cancelled. If you have not yet accessed or downloaded the file and believe you purchased in error, contact us within 24 hours at [email protected] and we will assess your request on a case-by-case basis.

Consulting Engagements

Cancellation of a consulting engagement must be submitted in writing to [email protected]. Cancellation fees are as specified in the relevant proposal or service agreement. Where no specific terms are agreed, work completed and expenses incurred up to the date of cancellation will be invoiced and are payable.

Training Programmes

Winning at Change (Pty) Ltd reserves the right to cancel or reschedule a public training programme if minimum enrolment numbers are not met or due to circumstances beyond our control (force majeure). In such cases, registered participants will receive a full refund or the option to transfer to an alternative date.

8. Intellectual Property

All content on this website — including the AFRICA Change Framework, toolkits, templates, course materials, articles, and branding — is the intellectual property of Winning at Change (Pty) Ltd and is protected by South African and international copyright law. No content may be reproduced, distributed, or adapted without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Winning at Change (Pty) Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products, services, or website. Our total liability for any claim shall not exceed the amount paid by you for the product or service giving rise to the claim.

10. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts.

11. Contact Us

For any questions about these terms, refunds, cancellations, or delivery, please contact us:

We aim to respond to all enquiries within 2 business days.

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